Presenting the Practicalities of Service Magic.

A keynote by Louie Gravance promises an engaging and memorable experience, blending humor, storytelling, and profound insights. Audiences can expect to be inspired and challenged as Louie shares his unique perspectives on customer service, leadership, and personal development. His presentations are known for their authenticity and practicality, offering actionable takeaways that can be applied immediately. Louie's charismatic and energetic delivery style keeps audiences captivated, ensuring that the message resonates long after the keynote ends.

1. There's No Business BUT Show Business.

2. Never Let Them See the Wires.

3. You Have To Do What You Don't Have To Do.

4. The Customer Should Have Most Of The Dialogue.

5. You Don't Have To Like Them To Delight Them.

6. Creating The Illusion Of Spontaneity. 

7. I'm Not Telling Yet. (It's that much of a secret)

Louie’s Seven Secrets for Consistently Creating ‘WOW’ Service

Creating magical service moments is a business's PRACTICALITIES! Actionable, measurable, and repeatable over and over again. This humorous, lively talk hits the ground running with practical service components that are immediately implementable!

Ready to uncover the seventh secret?

Service Magic in Hospitality

Drawing from his vast experience at Disney and the American Restaurant Group, Gravance ingeniously illustrates how service in hospitality, often perceived as mundane, can transcend mere transactions and become a catalyst for personal growth and profound impact.

Whether from front desk, housekeeping, food service or card dealing in a casino, each participant will learn the “seven secrets to creating WOW service-and why”, tools, immediately applicable and actionable.

KEY LEARNINGS:

  • You don’t have to like them to delight them.

  • How to create the “illusion of spontaneity” in actions performed repeatedly.

  • Delighting a customer builds strength EVERY TIME.

  • How to be “show ready.”

  • Treating co-workers with the same service magic.

Allow me to customize and deliver the perfect power talk for your company or event, just as I have for countless world-class organizations and leaders in service excellence. For over twenty years, it has been my privilege to delight audiences and leaders with my message of self-investment in the workplace and passion for the work we do in the service industry.

Let's share that knowledge together to remind your team: "Great Service Serves the Server First!"

More Available Talks

  • Every service employee has a right to ask, "What's in it for me," and leaders need to know how to answer that question. The honest and correct response is EVERYTHING. Your team members deserve to know the truth that an investment OF themselves is an investment IN themselves.

    When a service professional creates a WOW moment, it doesn't happen only for the customer. The provider and recipient are enriched simultaneously.

    Service is performative, demonstrative, and, most importantly, TRANSFORMATIVE. It is not easy to communicate that "great service serves the server first." This keynote goes a long way in doing it for you.

    Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day, Louie can illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives as well.

    Participants will come to understand that every customer interaction is an opportunity. An opportunity to define not just what they're willing to do but what they're willing to be.

  • (And What Would Providing it FEEL Like?)

    Healthcare professionals of all types are physically, emotionally and mentally exhausted from over two years an unrelenting pandemic. Some experts have even dubbed their condition as a type of post-traumatic stress of disorder caused by an overload of patients, high death rates, personal danger, and ever-shifting safety guidelines.Perhaps it would be helpful to look at things a different way.Isn’t it time to remind and re-enforce the superpowers healthcare workers have to create “magical service moments” that far exceed the significance of a theme park experience? In fact, aren’t these moments happening countless times a day and never recognized?

    Author, speaker and former training designer for Walt Disney World, Louie Gravance asks the question, “What would ‘Disneyfied healthcare’ look and feel like? And what would it feel like to provide it?” This humorous and uplifting session explores ways healthcare teams can rediscover their service superpowers and the impact they provide endlessly to patients and co-workers alike.

    Louie suggests the Disney cultural template of following the P.L.A.N.PurposeLanguageActionsNarrative-Shared

    As he says in his book, SERVICE is a SUPERPOWER-Lessons Learned in a Magic Kingdom, “Every time we delight a guest or patient it makes us, the service provider, immeasurably stronger.”

FREEZE!

Ready to make some magic happen?

Louie Gravance's presentations are a unique blend of inspiration, education, and entertainment, designed to create a transformative experience for the audience. He introduces "The Four H's" concept, which includes Homework, Humor, Hands-Free, and Hassle-Free elements.

  • Researching a potential decision-maker before an initial, pre-booking interview has never been easier. What once may have been considered invasive snooping is now called viewing a LinkedIn profile; clients love it when we do. No one wants to feel like they’ve booked a “canned” speech. I find it puts my hosts at ease when I show I’ve bothered to memorize their organization’s mission statement and incorporate it within the first two minutes of the presentation.

  • When making a point, there is great power in making a bit of playful fun of ourselves. Since I speak about customer service and have a Disney background, many of my hosts anticipate I will regale them with examples of perfectly executed service experiences. I’ve come to learn that telling the story about the time I made an adult guest cry while I was dressed as a Christmas elf is a far more effective approach.

  • This means nothing in my hands, which means no clicker, which means no PowerPoint—not unless it’s absolutely necessary. Sometimes, half-day workshops are necessary. But I like to think of slide presentations the way I think of snow-chains on tires; there are occasions when you cannot drive without them, but most of the time they just make for a clunkier ride. Being in a PowerPoint-free zone also allows you to prove you’ve done your homework with a sense of humor.

  • It is virtually impossible to be too low-maintenance. Event planners have dozens of things to worry about, and dozens more they don’t have to worry about but will anyway—it comes with the territory. I have learned to love the subtle look of relief in their eyes when they ask if I need anything before going on, and I respond, “Nope.” (You know, that was the answer they were secretly hoping for.) My old mentor, Burt Dubin, used to say, “Your presentation starts the second you arrive on-site!”

The Four H’s

Louie Gravance's virtual keynote offerings are a testament to his ability to engage and inspire audiences in a digital format. With his remote keynotes, Louie brings his signature blend of humor, storytelling, and practical insights to the online stage, creating an immersive and impactful experience for attendees.

Louie's virtual keynotes are not just a passive viewing experience; they are an interactive journey that encourages reflection, learning, and growth. Attendees can expect to come away from his virtual keynotes feeling energized, motivated, and ready to implement positive change in their lives and work. So, sit back, relax, and let Louie Gravance take you on a virtual journey that you won't forget!

Unleash the Magic from Anywhere!

What Clients Are Saying

“Louie was awesome! He was our closing keynote speaker and ended our conference on a high note. Everyone left feeling good, and with takeaways, they can implement right away.”

Minnesota Society of CPAs

“Louie did an outstanding job engaging and educating our attendees. They laughed, they learned, and they were inspired!”

Off to Neverland Travel, LLC

Discover your internal Disney.