Why Hire Louie?

Louie Gravance is often referred to as “the guy that can make the 'Disney Thing' actually work outside of Disney.”

For over 25 years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.

Through his company, Louie Gravance Creative Content, in Orlando, Florida he continues to offer clients unique training programs with incorporated themes such as “Delighting Customers Makes YOU Stronger” and powerful initiatives including “Service is a Superpower!” We’re proud to announce the success of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom) published through Mascot books, and often purchased as a take-away from his live presentations. The book allows clients to take home a guide for developing "The Ten Skills of the Service Superhero".

Louie brings the professional, top-tier training he garnered from Disney as a performer to every presentation he hosts.

While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business.

Louie Gravance is a highly sought-after motivational speaker, particularly well-suited for the customer service and hospitality industry. With a career steeped in excellence and a deep understanding of the power of exceptional customer service, he has earned a reputation as a customer service keynote speaker who can truly ignite the passion and potential of employees in these sectors. Gravance's mantra that "Service is a Superpower" resonates deeply with those working in customer-facing roles, and his experience working for Disney for over two decades uniquely positions him as a hospitality keynote speaker who can inspire and transform organizations.

During his impressive tenure at Disney, where he served in various capacities, including as a Senior Training Facilitator at the Disney Institute, Louie Gravance witnessed firsthand the magic that results from prioritizing customer service excellence. His time at Disney allowed him to observe the intricate workings of a company that has set the gold standard for customer service. As a customer service experience speaker, Gravance draws upon these invaluable insights to convey the essence of service excellence, emphasizing that service isn't merely a task but a transformative superpower that can shape organizations and create unforgettable experiences for customers.

Gravance's motivational speaking style is characterized by engaging storytelling, humor, and a genuine passion for service. This makes him a perfect fit for the customer service and hospitality industry, where the human element plays a crucial role in guest satisfaction. His ability to connect with employees on a personal level and convey the importance of their role in shaping the guest experience is truly inspiring. As a customer service keynote speaker, he empowers individuals to see their work not just as a job but as an opportunity to wield their superpower of service to create extraordinary moments.

In a world where customer expectations are constantly evolving, Louie Gravance stands out as a beacon of inspiration for those seeking to excel in the customer service and hospitality sectors. His unique blend of practical wisdom, Disney-inspired magic, and infectious enthusiasm make him a motivational speaker who can catalyze positive change and elevate the service culture within organizations. By tapping into his wealth of experience and insights gained during his time at Disney, Gravance equips employees with the tools and motivation needed to excel in their roles, delivering exceptional service that leaves a lasting impact on customers and sets a new standard in the industry.