After fifteen years at Disney and another decade acting as service guru to dozens of other major brands, trust me, I know about delivering world class customer service.

Starting from the bottom and "learning-up" the chain of knowledge I was able to go from a fledgling facilitator to designing and implementing the most successful customer service training initiative in Bank of America's history.

This journey has provided more than experience but, also, wisdom and insight.


Allow me to provide all of those qualities to the presentation I will create and deliver to your organization.

As comedic as my product is, this is a promise I take very, very seriously.